General Terms and Conditions of Sale.
These T&Cs, specific to online ordering, are applicable to the Order placed via the Website by the Client.
The CosyFlam website is published by the company Cosmovea - CosyFlam Marketplace, a simplified joint stock company located at 1 rue de Stockholm, 75008 Paris - France and registered with the Paris Trade and Companies Register under number 909 236 788.
Intra-community VAT number: FR51909236788
APE Code: 4690Z
In order to improve quality, we reserve the right to change, at any time and without prior notice, the technical characteristics of our products.
The sketches, photos and illustrations appearing on our website or any other communication medium are for information purposes only and cannot be considered as contractual.
Orders submitted to us and contracts processed by us are subject, without exception, to the following terms and conditions, which supersede all clauses contained in any documents issued by our customers and contractors.
Consequently, no other condition can, in the absence of formal and written acceptance by us, void the effect of these General Terms and Conditions.
Terms & Conditions.
The products and services offered by the site are presented by our distribution centres and authorised service providers in the network of shops.
The trademark license of this site is based on a quality charter, services, and a selection of licensees, technical and competent professionals, promoting premium products and the Brand. The customer has a wide choice of major brands where you can certainly find what you are looking for.
The conditions set out below govern the relationship between, on the one hand, the Distributor, and on the other hand, any person or company "referred to as the Customer" wishing or having made a purchase or using products offered and supplied by the distribution network of the brands and products offered on the store.
"Client" means indifferently Buyer or User, Individual or Professional.
The Client defined above accepts these General Terms and Conditions of Sale (G.T.V. Version V09012023).
The essential characteristics of the products and services offered for sale are presented by the Distributor, and any other official website of the Distributor's brands, and/or on our documentation.
These terms and conditions are applicable to all countries to which the Official Distributors may make sales and deliveries.
- Orders, Prices and Conditions
- Shipping Times and Conditions
- Return Guarantee & Exceptions
- Receipt of goods
- General terms and conditions of application of the Warranty
- Means of Payment
- Data Privacy
- Trademarks, Protocols and Industrial Property Protection
- Assignment of Competence
- Buyer's Acceptance
Orders, Prices, Conditions and Conclusion of the Contract of Sale.
All orders can be registered by e-mail, web form, but also sent by fax, post or telephone. It is considered valid and accepted by the Distributor to the extent that:
- its sender is clearly identified,
- its payment can be taken for granted and cannot be contested.
- It complies with the conditions set out below.
- At the time of each order, the Client validates the General Terms and Conditions of Sale and confirms the Conclusion of the Sales Contract with the Distributor.
Period of validity of offers to sell.
All the products presented on this website and our catalogues are in limited quantities. Products are offered for sale while supplies last. For products that are not in stock, the Client may be informed whether or not they will be renewed. In the event of an order for an unavailable product, the customer will be informed via their customer account available on the website and/or by e-mail as soon as possible.
Unless otherwise specified, our product and service offerings are valid (while stocks last) until the end of the current calendar quarter.
Prices and descriptions, when they form an integral part of a pre-established Order Form registered by us, are formally binding on the contracting parties.
The products offered for sale by the Distributor are intended for private and professional customers.
Apart from this Order Form, and for any order placed otherwise, the price conditions, deadlines and descriptions may only be those set out in an Acknowledgement of Receipt sent to the Client by the Distributor or on any offer or quotation drawn up at the same time and mentioning the said conditions.
Terms of payment: Except in exceptional cases and stipulated otherwise with prior written acceptance by the Distributor, the terms of payment are as follows:
- For all new Professional customers, payment at the time of order by proforma invoice is required for the first order,
- For subsequent orders, 30% deposit at the time of order and the balance before ex-works (50% deposit for orders intended for export),
- For all deliveries of special models and exclusive novelties, payments will be made at the time of ordering.
Other conditions may be possible depending on the agreements of our credit insurance.
The prices mentioned in our shop are calculated including VAT: Value Added Tax included depending on the country of delivery. Prices are usually quoted according to the currency of the country of delivery.
They are subject to change due to changing standards and products.
Validity of our prices. In accordance with the rules of the Consumer Code, the validity date of our rate is indicated on the general rate in force.
The prices charged are those applied at the time of the order, subject to the limits of available stocks and subject to typographical errors or changes in the VAT rate in force. Any change in this rate would then be reflected immediately in the selling prices.
For certain destinations, and according to the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by them from the Client, as well as a weight-volume surcharge depending on the delivery area.
If the customer wishes to place an order, he must first identify himself. To this end, they will fill in, according to the information provided to them online, a form made available to them in which they will include the information necessary for their identification and in particular their surname, first name, telephone number, postal and email address and billing and delivery address. Additional information may be requested at a later date to ensure the quality and safety of the delivery.
No unilateral cancellation of an order by a professional will be accepted without the agreement of the Distributor, If, in spite of everything, the buyer cancels his order, the taking into account of the cancellation will give rise to an indemnity fixed on the amount including tax of the order and to the acquisition of the deposits paid.
Once the order has been accepted by both parties, the deposits paid cannot be relocated unless it is physically impossible for the Manufacturer to make the product available.
However, the deposit cannot be refunded, and the order cannot be cancelled, if the delay in delivery is due to a case of force majeure.
A case of force majeure is any event beyond the control of the Manufacturer and hindering its normal operation, in particular total or partial strikes hindering the smooth running of the company or that of one of its service providers, as well as the interruption of the energy supply.
In any case, delivery on time can only take place if the buyer is up to date with its obligations towards the seller, whatever the cause.
Any individual buyer who cancels their order prior to shipment of the product will be subject to a refund of the sums paid within 14 working days after receipt of the customer's confirmed refund request.
All professional or private purchasers undertake to read and comply with the installation, use and maintenance instructions (provided in each device).
If the customer is a professional: pursuant to the French Commercial Code, late payment penalties are payable on the day following the payment date on the invoice in cases where the sums due are paid after this date. The rate of these penalties is three times the legal interest rate.
The delivery and receipt of your products are the last steps that close your order. The delivery is only triggered when all the items in your order have been received and checked by our logistics department.
And so that you can enjoy your purchases in the best conditions, several delivery methods have been set up.
Thanks to our network of specialized carriers, we offer you a tailor-made delivery within an optimized time, depending on the place of delivery and the nature of the parts ordered. After receipt of your order, our logistics department delivers to the carrier who contractually agrees to deliver the order to the address provided as soon as possible. You can track the progress of the order on your customer account. You can also track the progress of your order by email or by clicking on the "Contact Us" section.
- STANDARD Delivery:
Walk-in delivery at the doorstep/foot of the building.
Delivery can be made on Saturdays.
Please note that the carrier does not make an appointment for this type of delivery.
In case of absence at the time of delivery:
Either a delivery notice is left for you so that you can contact the carrier and arrange an appointment.
Either your parcel is dropped off at a post office or a parcel relay near you.
- PREMIUM Delivery:
You will be contacted within a few days by the carrier to arrange an appointment - 3 hours for delivery - according to your availability.
You will be delivered by the carrier within 48 working hours after making an appointment by phone. Your order is given to you at the foot of the building or at the doorstep for the houses (if accessible with a pallet truck).
- SPECIFIC DELIVERY:
Delivery of bulky, bulky or custom-made items:
In the case of an order involving bulky, custom-made or bulky items, delivery times may be extended. We will wait for the availability of your goods and the requirements of the logistics department before sending your order. You can track your order at any time in your customer account. Our Customer Service is of course at your disposal for any further information.
If you are absent at the time of delivery, you will be given a notice so that you can contact the carrier and arrange an appointment. You may then be charged a 2nd presentation fee.
Regardless of the shipping method you choose, we will provide you with a link as soon as possible that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and transportation costs. They can contain a fixed part and a variable part depending on the price or weight of your order. We advise you to combine your purchases into a single order. We cannot combine two separate orders and you will have to pay the shipping costs for each of them.
Packages are oversized and protected.
- À la carte delivery anywhere in the world,
The delivery time will be indicated to the Client during the Order preparation procedure.
We deliver on average within 15 working days for standard items (average calculated on the last deliveries of the network). Items that are large (bulky, heavy), have complex compositions, or require appropriate settings or designs require additional time.
In the event of a delivery time of more than thirty (30) working days from the validation of the Order of the Product, the Client will be notified and the delivery time will be indicated with justification.
Delivery times are always given as an indication and are not binding. We do not accept any late payment penalties. Our goods are subject to every precaution when packing and travel at the recipient's own risk, even when they are sent free of charge. The buyer undertakes not to discharge the carrier until he has ascertained that the goods are complete and in perfect condition. In the event of damage, damage or shortages found upon receipt of the goods by the buyer, the buyer shall comply with the law, in particular the provisions of Articles 105 et seq. of the Commercial Code.
Conditions of reimbursement following the customer's request: Beforehand, the distributor undertakes to offer a similar or superior product as a replacement. In the event of the customer's refusal of the organised delivery time or the substitute product, the distributor undertakes to provide a credit note for the corresponding amount, or to refund the sums paid within 14 days of receipt of the customer's confirmed refund request.
b) In the case of items ordered together but subject to indications of different times, the shipment is considered to be to be grouped as soon as the different items are available in the Distributor's warehouse. A partial delivery is possible at the express request of the Client, provided that he accepts the shipment with freight collect.
c) For products that are not available in stock, delivery times run from the date of receipt of payment, unless otherwise agreed.
d) The customer must check the good condition of the parcels and goods at the time of delivery and, in the event of damage or missing product, specify his reservations on the delivery note and confirm them, within three days of delivery, by post and e-mail to the Distributor and by registered mail to the carrier itself.
By signing the delivery note, the customer accepts the products delivered as is and therefore no claim relating to damage sustained during transport will be accepted.
It is the customer's responsibility to carry out all checks and reservations upon arrival of the equipment and to exercise, if necessary, any recourse against the carrier.
Upon receipt of the goods, the customer must immediately check their condition and compliance with the contract. Any complaints relating to a defect in the goods delivered, an inaccuracy in the quantities or an incorrect reference to the order confirmed by the Distributor, must be made in writing within two days of receipt of the goods, failing which the right to claim will cease to be acquired: See below for the conditions listed in the article: Receipt of goods.
Under no circumstances can the Distributor be held liable to compensate or cancel an order following the impossibility of using the purchased product due to incompatibility with the equipment already owned by the customer.
Receipt of goods
The receipt of the parcel must be made by the person who placed the order or his/her spouse, in case of receipt by a third party (neighbour, caretaker, etc.) he is responsible for the control and as such you must ask him to check the goods received according to the procedure described below.
It is imperative that the customer checks his parcel and makes a specific reservation in the event of an impact on the parcel so that the distributor can then turn to the carrier for compensation.
In the event of an anomaly (damaged packaging, missing, damaged or broken products).
You must refuse delivery if the package is damaged. You must unpack the parcel in the presence of the delivery person, if the goods are damaged or missing, you must refuse the delivery and, if necessary, express precise and well-defined written reservations on the carrier's delivery note. You must describe precisely on the delivery note the condition of the parcel justifying the refusal and have the carrier co-sign these reservations.
You must then notify us by e-mail with photos as soon as possible and then send a registered letter with acknowledgment of receipt to the carrier who delivered to you with the reservations within 48 hours of delivery. You must also send a copy of this letter through our contact form, adding your comments.
The mention subject to unpacking has no legal value and does not allow recourse against the carrier. If the delivery person refuses to wait for the contents of the packages to be checked, make a note of this on the Delivery Note.
Goods accepted without reservation by the recipient at the time of delivery and in the absence of a complaint letter sent to the carrier in Acknowledgment of Receipt and in copy within 48 hours, are deemed to have arrived in good condition and in their entirety (number of pieces, identity in relation to the order, etc.).
If no reservation is made, it will then be impossible for the Distributor to take action against its suppliers, which will imply a re-invoicing of the products if the customer wishes to receive his items again.
The logistics department can make partial deliveries, you can receive one or more parcels for an order that may come from different places, in any case you only pay once the shipping costs even in case of multiple deliveries.
For the delivery of large furniture, shelters, garages, large saunas, swimming pools... Access to your property must be possible with a semi-trailer. You should therefore check with your local council before ordering whether 19-tonne trucks have access to the delivery address. Otherwise, we will be obliged to charge you the additional amount incurred to complete the delivery.
In the event of force majeure or an event beyond its control, the distributor is released from any liability for delivery.
Right of withdrawal, return.
In accordance with the provisions of Article L.221-18 of the French Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal.
You must contact us before returning for the delivery address. Our after-sales service will send you a return procedure.
If, without having to justify the reason, and if the Client is a private individual, if he is not satisfied with the goods received, he has a period of 14 clear days to exercise his right of withdrawal and return the goods. In this case, the Distributor will reimburse the customer for the goods purchased (except for exceptions and return costs which are the responsibility of the customer).
In the event of exercising the right of withdrawal, the distributor will make its best efforts, after receipt and verification of the product, to proceed with the refund, which will be made within 14 working days of receipt of the goods at the dock and their inspection. Returned products travel at the customer's own risk. Therefore, it is the customer's responsibility to keep all evidence of this return.
Your withdrawal request can be sent via the Withdrawal form provided or by any other unambiguous means of declaration, expressing your willingness to exercise your right of withdrawal (by email or post for example, mentioning your order number and your surname, first name, address, telephone number and email address). An acknowledgment of receipt will be provided to you by email upon receipt of your request. A return agreement will then be sent to you as soon as possible by e-mail, which must be attached with the returned product(s) (in each of the returned packages).
The products must be returned to the return address indicated on the return slip provided by the customer service according to the Customer's country of delivery.
The refund will only be made insofar as the equipment has not been dismantled, unpacked for a comfort and design type product or to be assembled, installed and/or misused, nor has it suffered the slightest alteration. Products must be returned in new condition, ununpacked, unused, unsoiled and in PERFECT RESALABLE CONDITION, with all accessories. Under no circumstances should the product bear any trace of use.
Please note that if the products have not been returned in their original condition, we reserve the right to refuse the refund, in part, or in full.
Please note: any item used, incomplete or damaged by the buyer will not be exchanged or refunded. If a "technical" product has been used and put into operation (robots, pump,...), we reserve the right to apply a discount of 15% or more if the return is accepted by the distributor because the product no longer has new value (second-hand product).
Any cancellation of an order, regardless of the reason, and accepted by the Distributor will entitle the Distributor to a refund of the sums received deducted from the sums invoiced in consideration for the damage and costs caused by this cancellation. No compensation may be claimed for this cancellation.
Restrictions on the right of withdrawal: However, in accordance with the European Directive of 20 May 1997, this withdrawal clause does not apply in the case of the sale of goods "made according to the consumer's specifications or clearly personalised". For this reason, special orders (made-to-measure orders) cannot be cancelled, returned or exchanged.
Some purchases are also not affected by the right of withdrawal, which does not apply to the purchases and exceptions listed below:
- The provision of services that have been fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior consent and express waiver of their right of withdrawal.
- Goods or services whose price depends on fluctuations in financial market rates, which may occur during the withdrawal period.
- Goods made at your request or clearly personalised, the manufacture of which requires special adaptations to meet very precise technical and aesthetic requirements (furniture, swimming pools, garden and swimming pool sheds, verandas, pergolas, custom-made fireplaces). The choice of options (colour, finish, etc.) from the range of standard elements offered.
- Generally, any order for products made to measure (sofas to be composed, fireplaces with upholstery, decoration and designer furniture...), or integrated in specific packaging (not repackable without professional tools), or personalized will not be subject to cancellation or a refund.
- Goods that deteriorate or perish quickly, except food products with a minimum durability date.
- The supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after being delivered and by their nature, are inseparably mixed with other articles.
- Food and gastronomic products, wines, spirits, champagne and chocolates (specific packaging, consumables, ,...).
- Force majeure or exceptional event resulting from external conditions beyond the distributor's control (natural disaster, epidemic, pandemic, strikes, lockouts, etc.) that require adaptation to the contexts thus updated (extension of deadlines, etc.).
For any request for reimbursement of the items concerned by the exceptions, an agreement will be systematically proposed with the possibility of replacement by a similar or superior item with a gesture of goodwill, or by a credit note, or even the planning of the refund.
Warranties – After-sales service.
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.
Regardless of the commercial warranty granted to certain products sold on our site, the distributor remains bound, for all products sold on its site, to apply the legal guarantees of conformity (Articles L.217-4 et seq. of the Consumer Code) and hidden defects (Articles 1641 to 1649 of the Civil Code) under the conditions provided for by law.
The products are entitled to a warranty from the date of delivery or invoice, to the original private or professional purchaser and for a period indicated on the manufacturer's warranty voucher.
Only genuine products purchased from the manufacturer or from a dealer authorized by the Distributor are covered by a warranty.
The Distributor warrants that the Products delivered to its customer are in conformity with normal use at the time of delivery.
First of all, if you encounter a problem while using your product, please read the user manual, refer to the "summary of remarks" table in the manual, and contact your warranty dealer, or directly with the manufacturer. Consequently, in the event of a defect in the product, only the producer of the product may be held liable by the consumer, on the basis of the information appearing on the packaging of the product.
The customer undertakes to have received, and to imperatively read, the Installation, Use and Maintenance Instructions for his product.
Malfunctions related to misuse of the product, failure to follow assembly instructions, modification of the product architecture, damage caused by shocks are not covered by the warranty. Routine maintenance operations are not included in the contractual warranty of the suppliers.
In the event of an abnormal, abusive return or if the user has not read and applied the instructions in the troubleshooting guides, this return will be considered as a non-compliant return and treated as such. Similarly, any products returned without a return number will be systematically treated as non-compliant returns.
Finally, the Internet user is responsible for the way in which his product is packaged, which must be made in such a way that the product can travel without risk of breakage or damage.
With regard to the products sold, the Distributor is bound by a legal obligation of means and in no case of result. This same obligation of means applies at all stages of the order and the Distributor cannot be held liable for any damage, inconvenience or prejudice suffered as a result of the non-compliant use of the products, and, in general, for any event qualified as force majeure according to the situations accepted in case law.
Not being aware of the places and the material, human or physical conditions in which the equipment and/or equipment delivered are installed or used, the obligations or advice of the Distributor cannot, under any circumstances, be assimilated to an obligation of result.
Compliance of products with applicable laws, standards and rules. The Distributor takes careful care to ensure that the products it sells comply with the laws, regulations, standards and regulations in force. To this end, the Distributor takes care of manufacturers to ensure that their products comply with the regulations. However, the Distributor cannot be held responsible in any way for erroneous declarations, in good or bad faith, by said manufacturers, in particular for devices that the Distributor's department would not be able to control or test by usual technical means. By accepting these terms and conditions of sale, the Client waives any recourse against the Distributor in this regard; the Client, who is personally responsible, if necessary, for any direct recourse against the manufacturer to assert his damage.
It is the customer's responsibility to ensure the requirements of the laws and regulations of their country and the conformity of the products with these requirements.
Means of payment.
All recognized payment methods are possible, including secure online payment by credit card.
Given the variety of payment methods available to the Customer, the Distributor cannot be held liable in the event of fraudulent or random use by others or the cardholder himself, of any means of payment by cheque or credit card that he may benefit from in good faith; the sums received remaining vested within the limits of these general terms and conditions and to the extent that the order would have been shipped.
In the case of payment by credit card, the Client's attention is drawn more particularly to the fact that a sale will be considered perfect and valid, and its payment will be due without any right of recourse on its part for reimbursement of the sums paid for any reason, even if it is for fraud, as long as the following two conditions are met: on the one hand, the online provision of the credit card number with the use of the secure payment system made available by the Distributor, on the other hand, the dispatch to the Client of the order that is the subject of this payment. The execution of this process qualifies the validation of the order and the express agreement of the Client on these essential conditions.
In the event of cancellation of an order after a validated payment by Credit Card, and insofar as this cancellation results from an error or a change of mind attributable to the customer and results in a refund of the amount received by the Distributor, this refund will be made after deduction of a percentage of 3% corresponding to the bank charges unfairly borne by the Distributor. This last provision only applies to payments by credit card.
When paying by bank or postal cheque, the customer must make it payable to the Distributor and send it to the address indicated with the order number that was communicated on the confirmation received by email or the one printed on the website, at the time of purchase.
Refusal of delivery.
Without having to justify the reason, the Distributor reserves the right to refuse the delivery or dispatch of any order in the event of concern as to the successful completion of the payment when it is made other than by bank transfer. In particular, any negative assessment or reservation on the part of any body qualified for this purpose shall be regarded as a justified apprehension of risk of non-completion of payment. In this case, the Distributor will only accept the Customer's order with payment, depending on the circumstances, or in advance by bank transfer before shipment.
On certain product ranges, when ordering, the Distributor may be required to ask the Client for a deposit on the order. The receipt by the Distributor of this deposit will be considered as a first payment to be made on the purchase, the balance being to be paid on delivery. It should be noted that a deposit entails a reciprocal obligation: for the customer, the firm and definitive purchase of the goods and for the Distributor the obligation to supply the goods.
Retention of title clause.
In accordance with the Law, the Distributor reserves ownership of the goods until full payment of the price. The Distributor retains ownership of the goods until full payment has been made by the customer. The transfer of ownership of the products to the customer takes place at the time of full payment of the price. However, during the period from delivery to transfer of ownership, the risk of loss, theft or destruction is borne by the customer.
If the customer fails to comply with its payment obligations, for any reason whatsoever, the Distributor has the right to demand the immediate return of the delivered goods at the customer's expense, risk and peril. In the event of a receivership procedure affecting its Company, the customer undertakes to actively participate in the establishment of an inventory of the goods in its stocks and of which the Distributor claims ownership. Failing this, the Distributor has the right to have the inventory recorded by a bailiff at the customer's expense. The client is prohibited from reselling, transforming or incorporating the goods delivered from the date of the judgment pronouncing the receivership or liquidation of the assets of his Company. The Distributor may prohibit the customer from reselling, transforming or incorporating the goods in the event of late payment. In order to guarantee payments that have not yet been made, and in particular the balance of the customer's account in the Distributor's records, it is expressly stipulated that the duties relating to the goods delivered but not paid for will be transferred to the identical goods from the Distributor in stock at the customer's premises, without the need to charge payments to a specific sale or delivery.
The Distributor complies with current European and international data protection legislation. It thus only processes the data that is strictly necessary for the proper performance of its services. The personal data provided by the customer is not disseminated to third parties, with the exception of the banking company for the security and insurance of payments. In accordance with international regulations, the customer has the right to access and rectify the data at any time. To exercise this right, simply contact the Distributor. To comply with tax and legal obligations, a paper and electronic copy of each invoice will be kept by the Distributor.
The information related to your order is subject to automated data processing in order to define a level of analysis of a transaction and to combat fraud. The occurrence of a non-payment due to fraudulent use of a bank card will result in an immediate complaint being filed with the police and the information will be transmitted to the banking institutions. An irregular declaration or an anomaly may also be subject to specific treatment.
In accordance with international laws, you have, at any time, the right to access, rectify and oppose all of your personal data by writing, by post and providing proof of your identity.
Trademarks, Protocols and Industrial Property Protection.
All the products presented are protected, from creation to original idea, with international patents, industrial design and trademark registrations. When using our logos, please be mindful of our trademark usage guidelines and protocols that define what is appropriate use.
The featured products, texts, images, graphics, sounds, animations and videos as well as their arrangement on the Distributor's websites (and official websites representing our brands and products) are subject to copyright protection and other protective laws.
It is forbidden to copy, distribute or modify the content of our websites for commercial purposes or to allow access to them by third parties. The general structure, as well as the texts, animated or non-animated images composing our catalogues or websites, are the property of the network. Any total or partial reproduction of our catalogues or websites is prohibited without the express prior authorisation of the company.
Any unauthorized representation or reproduction, by any means whatsoever, constitutes an infringement punishable by articles and laws of intellectual property. We inform our distributors and resellers that online sales of our products are not permitted outside of official websites.
Primacy of the French version.
In the event of any discrepancy between the French version and the versions translated into another language of these General Terms and Conditions of Use or any other document of the Distributor, the French version shall prevail over any other version.
The transactions carried out by the Distributor are considered to be subject exclusively to the Laws, Practices and Regulations of French Law. The contractual information is presented in French and the products offered for sale comply with the regulations in force. If necessary, it is the responsibility of the foreign customer to check with the local authorities the possibilities of using the product he intends to order. All disputes related to these T&Cs and/or the supply of the Distributor's products and services that cannot be resolved other than through mediation are subject to the exclusive jurisdiction of the French courts.
The Distributor cannot be held liable in the event of non-compliance with the regulations of a foreign country.
These general terms and conditions of sale are subject to French law on international contracts for the sale of goods.
All disputes relating to the existing commercial relationship between You and Us are subject to the jurisdiction of the French courts. In the event of a dispute, the French courts will have sole jurisdiction.
In the event of a dispute between the trader and the consumer, the latter will endeavour to find an amicable solution.
Pursuant to Article L133-4 of the French Consumer Code, the customer has the option of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative dispute resolution method.
In the event of a dispute, the customer must contact the sales department available by telephone (price of a local call) from Monday to Friday from 9:30 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. or by email to the contact address mentioned on this site or by using our contact form.
In the event that the steps taken to reach an amicable resolution of the dispute are unsuccessful, the customer may, if he wishes, refer the matter to a consumer mediator.
In accordance with European Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013, the Client also has the option of contacting the online dispute resolution platform via the following address: https://ec.europa.eu/consumers/odr/.
These general terms and conditions of sale as well as the rates and scales concerning discounts, discounts and rebates communicated are expressly approved and accepted by the buyer, who declares and acknowledges that he is fully aware of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general terms and conditions of purchase.
If you have any questions or enquiries about our products, order or delivery conditions, you can contact us via our "contact form" or by "phone" which you will find at the bottom and top of each page of the site in the "Contact Us" tab.
The Distributor. G.G.V. Version V01032023.